The customer of today is more discerning than ever. Customers expect access to their product and service providers anywhere, anytime. Companies like Zappos, Amazon and Jet Blue really get it right. Why? They listen to the customer. They anticipate customer needs. They design customer-centric processes that are all about the customer. They have a mindset of continuous improvement. Delighting the customer is in their DNA.
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In times of change, internal communications is the glue that holds companies together. What ideas should you be taking into account in order to make sure your organization is communicating as best it can?
When done right, the way you deliver credible information about changes will motivate and energize your team. An effective communication strategy has the power to boost employee engagement, build internal awareness, drive performance, retain talent, and thrill your workforce.
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